Shipping & Return Policy
Last updated: 8/5/2026
Shipping
Processing Time Orders are typically processed and shipped within 2–3 business days. Custom or machined parts may require additional lead time — you'll be notified of the estimated completion date at time of order.
Shipping Methods & Rates We ship via UPS. Shipping costs are calculated at checkout based on package weight, dimensions, and destination. Expedited shipping options are available at checkout.
Domestic Shipping We currently ship within the continental United States. [Add Alaska/Hawaii/international policy if applicable.]
Order Tracking A tracking number will be emailed to you once your order ships. Please allow up to 24 hours for tracking information to update.
Shipping Damage Inspect your package upon arrival. If an item arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging. We'll arrange a replacement or refund — do not discard the box or packaging until the claim is resolved.
Address Accuracy Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If a package is returned to us due to an address error, reshipping costs will be the customer's responsibility.
Returns
All Sales Final All of our products are custom, built-to-order items, machined or configured to your specific application and specifications. Because each order is produced specifically for you and cannot be resold, we do not accept returns or exchanges once an order has entered production.
Order Cancellations If you need to cancel an order, contact us immediately at jzmanufacturingllc@gmail.com. Orders may be cancelled for a full refund only if machining/production has not yet begun. Once a job has entered production, materials and shop time have been committed and the order can no longer be cancelled or refunded.
Order Accuracy Because these are built-to-order parts, please carefully verify all specifications, part numbers, and application details before submitting your order. We recommend confirming fitment with us in advance if you have any doubts — we're glad to help before production starts. We are not responsible for parts built incorrectly due to inaccurate information provided by the customer.
Defective or Incorrect Items While returns are not accepted, we stand behind our workmanship. If your part is defective or does not match the confirmed specifications of your order, contact us within 7 days of delivery with photos and your order number. We will repair, remake, or refund the item at our discretion at no cost to you — no restocking fee applies in these cases.
Restocking Fee (Stocked/Off-the-Shelf Items Only) If we carry any non-custom, stocked items alongside our built-to-order products, those items may be returned within 30 days in unused, original condition, subject to a 30% restocking fee deducted from the refund. Custom and built-to-order items remain excluded from this policy, as stated above.
Questions?
Contact us at jzmanufacturingllc@gmail.com or 463-426-8286 and we'll be happy to help.